Return & Refund Policy

Effective Date: July 10, 2026

Thank you for shopping with JETER. We want you to be satisfied with your purchase. If you are not completely happy with your order, we're here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

• Be unused and in the same condition that you received it.

• Be in its original packaging.

• Include all original accessories, tags, and documentation (if applicable).

• Be accompanied by proof of purchase (such as your order confirmation or receipt).

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned or refunded unless they arrive damaged or defective:

• Gift cards

• Downloadable digital products

• Personalized or custom-made items

• Final sale or clearance items

• Perishable goods (if applicable)

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If your refund is approved, it will be processed to your original payment method within 5–10 business days. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Original shipping charges are non-refundable unless the return is due to our error or the item arrived damaged or defective.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number and photos of the item so we can resolve the issue as quickly as possible.

Exchanges

We only replace items that are defective, damaged, or incorrect. If you would like to request an exchange, please contact our support team.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to:

• A damaged or defective product

• An incorrect item sent by JETER

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

Contact Us

If you have any questions about our Return & Refund Policy or would like to start a return, please contact us:

JETER Support
Email: JETER@CONTACT.US